At Zephyr, returns and refunds are not simply made. These are completely handcrafted pieces of original art and are not subject to return on a whim. However, we are committed to keeping our buyers happy and will communicate openly regarding returns due to damage. Please carefully review our policy below.
1. Items Damaged in Shipping
If your item has been damaged during shipping, we must be notified within five calendar days from the date of receipt. For Zephyr products purchased as gifts, notification must be made within five calendar days of the gift being given. Please note that gift purchases will require the gift occasion date to be provided at checkout.
We utilize several shipping options to ensure speedy delivery, and all packages are insured and photographed as packaging is completed. If damages occur during shipping, Zephyr will undertake the claim process with the shipping carrier. There is no fee for Zephyr’s involvement in this process, and the complete awarded amount will be passed on to the customer as the full refund. The packages are insured for the complete purchase price.
Zephyr will do its due diligence in submitting the claim; however, we are subject to the time the carrier takes to process it. The judgment of the carrier and the amount awarded will be deemed final. If the award is unsatisfactory to the customer, they retain the right to further pursue the claim on their own.
2. Damaged Items
For any items that are damaged outside of shipping, we require photographic evidence to be submitted for review. These rare occurrences will be handled on a case-by-case basis. Zephyr reserves the right to make decisions based on the supplied photographic evidence.
Please rest assured that we are here to support you and ensure your satisfaction with our products. If you experience any issues, we are more than happy to work with you to resolve them swiftly and fairly.